You are infected with Rootkit.Zeroaccess! It has inserted itself into the tcp/ip stack. Total Fragmentation on Drive C: 2 % Defragment your hard drive soon! (Do NOT defrag if SSD!) Mozilla Firefox (3.6.13) Firefox out of Date! WMI entry may not exist for antivirus attempting automatic update.
Windows Security Center service is not running! This report may not be accurate! Windows Vista Service Pack 2 x86 (UAC is enabled) Results of screen317's Security Check version 0.99.50
When finished, it will produce a report for you. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.ĭouble click on combofix.exe & follow the prompts. Close any open browsers or any other programs that are open.Ģ.
You can download Combofix from one of these links.ġ.
You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)īefore you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >herehere<Ĭombofix may need to reboot your computer more than once to do its job this is normal.
NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer. Removing malware can be unpredictable and this step can save a lot of hartaches if things don't go as planed. NOTE: Backup any files that cannot be replaced. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster. NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.